Refund and Return Policy

Eligible ready-to-ship items can be returned within 14 days of delivery after support approval.

Items must be unused, undamaged, and returned with original packaging, certificates, and accessories.

Custom, commissioned, personalized, or made-to-order items are final sale unless they arrive damaged or materially different from the confirmed order.

Natural handmade variation in color, grain, texture, or brushwork is expected and is not treated as a defect.

Approved refunds are processed after the returned item is received and inspected.

Payment-provider and bank timelines may vary after Hastakala initiates the refund.

Email support@hastakalacrafts.com with your order number, delivery date, photos, and the reason for the request.

For damaged shipments, contact support within 48 hours of delivery with package and product photos.